1. Each Kroger gift card costs $1 and comes preloaded with $1. Get additional cards for other family members, your friends, or for gifts. The more you use your GiftCard the more money you will earn.
2. Shop as usual at any participating Kroger in the USA and use your GiftCard to pay.
3. Each time you reload (add money to) your GiftCard, Kroger donates 4% to the Ohio Hawks, you get 3% and the 1% goes to the Hawks general fund.
4. Any unused funds remain on your GiftCard for your next visit. Always keep at least $2.00 balance on your GiftCard to remain valid.
5. Your card can be used for groceries, prescriptions, floral, or gasoline.

6. There is a five minute delay from the time you recharge a gift card at the customer service desk or a check lane and use it in another check lane, pharmacy or fuel station. However, this does not apply to recharging and redeeming in the same check lane.

   
   Example: If you recharge your gift card at the customer service desk and go straight to a check lane, pharmacy or fuel station, they will get a reading of “invalid expiration”. You will have to wait at least five minutes to redeem the gift card.

7. Every month Kroger sends the Ohio Hawks a report with the previous months card activity. We will send out to the entire organization a report that shows each family in the program and how much they earned over the prior month.

8. You can order cards at any time by emailing KrogerCards@OhioHawks.com with your request. Each card costs $1.

 

How convenient is it to recharge the card? Do the supporters need to go to Customer Service to recharge before they start their grocery shopping?

We have made it very convenient for the organizations to recharge their card. Gift cards may be recharged up to $200 at ANY REGISTER. To recharge for more than $200, gift cards will have to be recharged at the Customer Service desk prior to doing their grocery shopping.

IMPORTANT NOTE:

If the supporter wishes to use the gift card to pay for his or her groceries, the gift card must be recharged AND PAID FOR prior to being used as payment for the groceries. In other words, the supporter must tell the cashier that he wishes to recharge his/her gift card before the groceries are rung. If the gift card is recharged within the grocery order, it cannot be used to pay for them. The gift card recharge must be done as a SEPARATE TRANSACTION first.

 What if a supporter loses or throws away their card?

Just like with the gift cards for sale at your store, we cannot be responsible for the card value if someone loses or throws away their card. If someone throws away their card they will need to purchase another card from their organization in order to have it linked to that organization. Gift cards for fund-raising CANNOT be purchased at stores.

What can be purchased with gift cards?

You can purchase anything, including fuel and prescriptions, in a Kroger store with the exception of services. Services include: money orders, Western Union, lottery tickets, hunting/fishing license, Ticket Master. You cannot buy any kind of gift cards with a gift card. 

What if my gift card won't scan?

Ask the cashier to manually enter the gift card number until it gets to a zero balance. Do not recharge a card you are having problems with. When the card is at a zero balance, throw the card away and get a new card from the organization. Things that demagnetize gift card: magnetic latch on purse or wallet, eel skin wallet or purse, money clip, cell phone, and anything with a speaker.  At times, the system may go down in the stores, it is usually back up in a few minutes.

How do I check my balance?

You can go into any Kroger's and ask at the customer service desk. Or simply call 1-866-822-6252 and have your card number ready.

Where can I use my card other than Kroger's?

Your Kroger's gift card is accepted at the following stores: